Privacy Policy

PREAMBLE

Qpay s.r.o. ("Qpay", "we", "us" or "Company") recognizes that its Clients who use www.q-pay.cz value their privacy.

This Privacy Policy details important information regarding the use and disclosure of Client‘s information collected on www.q-pay.cz ("the Website") operated by Qpay s.r.o.

This Privacy Policy describes how Qpay collects, records, holds, stores, uses, discloses, transfers and processes data classified as personal information that Qpay collects from an individual associated with the services available through the Website.

We provide this Privacy Policy to help you make an informed decision about whether to use or continue using Qpay services.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained

This Privacy Policy is an initial part of General Terms and Conditions published on the Website.

1INFORMATION WE COLLECT

1.1 When you create a Qpay account, or otherwise provide Qpay with your personal information through your use of the Website, Qpay collects personal information which may include your:

  • Full name;
  • Identification number (e.g. passport number, identity card number, etc.) and/or details;
  • Company name (if any);
  • Home and/or work address;
  • Email address;
  • Credit card details;
  • Bank account details;
  • Phone number (mobile and/or fixed line);
  • Information about your URL website (if any).

1.2 The full list of required personal information you can find in Know Your Customer Application (Appendix 1 to General Terms and Conditions).

2 CONSENT FOR COLLECTION, USE AND DISCLOSURE

2.1 Client’s use of the Website and/or registration for Qpay services constitutes your consent to the terms of this Privacy Policy.

2.2 Qpay reserves the right to amend this Privacy Policy at any time with or without notice. When it does, Qpay will also revise the "Date of the last modification" date at the top of this Privacy Policy.

2.3 Company will notify Client by email regarding material changes to this Privacy Policy that will affect information collected from Client in the future. In certain circumstances, however, Qpay may not notify Client, for example, in cases relating to any contravention of the law by Client, collection of debt owed to us or compliance with requests from law enforcement agencies or a court order.

2.4 By continuing to access and use the service on the Website, Client is deemed to have accepted any changes to the provisions of this Privacy Policy.

2.5 If Client provides personal information of any third party to Qpay, we assume that you have obtained the required consent from that relevant third party to share and transfer his/her personal information to us.

2.6 Client may withdraw his/her consent under this Privacy Policy at any time by sending an email to Qpay. Please note that in the event you withdraw your consent, Qpay may suspend its provision of products and/or services to Client.

3 COLLECTION OF PERSONAL INFORMATION

3.1 Client use of the Website and/or registration for Qpay services constitutes your consent to the terms of this Privacy Policy.

3.1.1 Opening a Qpay account
By signing up for a Qpay account or use of the Qpay services, Client may be required to enter his/her personal information to store with his/her account.

3.1.2 Use of the Qpay services
If Client uses Qpay services as a guest, he/she may be required to enter his/her personal information for the purposes of fulfilling a transaction.

3.2 Qpay limits its collection of personal information only to information which is necessary for the provision of the Qpay services and the operation of the Website.

3.3 Qpay does not knowingly collect any personal information from any persons under the age of eighteen (18).

4 PURPOSE OF COLLECTION AND USE OF PERSONAL DATA

Qpay reserves the right to collect and use your personal information for the following purposes:

  • to comply with any applicable law, regulation, legal process and/or government request, including but not limited to ‘Know Your Customer’ principles, customer due diligence, anti-money laundering and anti-terrorism financing-related purposes;
  • market research to understand better your needs in relation to the Qpay services;
  • to improve the Website and our products and/or services;
  • to fulfill your requests when using our products or services;
  • to fulfill transactions with Qpay merchants;
  • to communicate with you and other visitors to the Website, to inform you (where necessary) of any upgrades, as well as of other products and services available from Qpay, its affiliates and third parties;
  • to allow you to access limited-entry areas of the Website;
  • to personalize any of our services and products for you and to deliver targeted advertisements and offers from us and third parties;
  • for any billing requirements and to maintain relevant payment records;
  • to respond to any claims by third parties or in response to any potential breach of any agreements or policies that govern your use of the Website or any Qpay product or service;
  • to protect the rights of Qpay including but not limited to the security or integrity of the Website;
  • to identify and resolve any technical problems related to the Website and our products and/or services;
  • for our business or operational analysis, marketing and other promotional purposes.
  • other purposes required for Qpay services
  • 5 COLLECTION OF OTHER DATA

    5.1 Qpay may use cookies, which may track your activity across the Website and record data which includes:

    • your computer's IP address;
    • browser type;
    • webpages you visited before you came to the Website;
    • the pages within the Website which you visited;
    • the time spent on those pages, items and information searched for on the Website, access times and dates, and other statistics.

    5.2 The data collected may be used by Qpay for the following purposes:

    • analysis and evaluation in order to help Qpay to improve the Website, the services and products Qpay provides;
    • enabling certain features and functions on the Website, or services, including but not limited to remembering your username, browsing preferences, and other service preferences;
    • building up a profile of how you and other users use the Website;
    • administering Qpay services to you and to our advertisers;
    • establishing usage statistics on the Qpay platform.
    • other purposes required for Qpay services

    5.3 Most internet browsers provide you the option of turning off the processing of cookies. You may turn off cookies while browsing the Website but this may result in the loss of functionality, restrict your use of the Website and/or delay or affect the way in which it operates.

    6 DISCLOSURE, PROCESSING AND RETENTION OF DATA

    6.1 Qpay shall only disclose your information:

    • to our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on Qpay behalf for any of the purposes identified under section 4 of this Policy;
    • if Qpay has a reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property, other users of the Website, products or services, or anyone else that could be harmed by such activities;
    • to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

    6.2 Personal information collected from you may also be transferred to a third party in the event:

    • Qpay engages its affiliates and/or other third parties to provide certain products and/or services to you on our behalf. In such cases, Qpay will only provide information to such third parties on a ‘need to know’ basis, and Qpay will limit their rights to use and further disclose your personal information as appropriate in the course of their work for Qpay;
    • to verify the accuracy of the personal information that has been provided to us;
    • to detect, prevent or otherwise address fraud, security or technical issues;
    • the business of this Website or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat personal information in accordance with this Privacy Policy; or
    • we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.
    • other purposes required for Qpay services

    6.3 Where payments to Qpay merchants are made through the Website, Qpay may share personal information, which can include your name, delivery address, and telephone number, for the purposes of enabling the Qpay merchant to fulfil the transaction.

    6.4 Information relating to bank accounts and other financial information will never be disclosed to anyone through this Website, unless Qpay must do so to comply with any applicable law, regulation, legal process and/or government request.

    6.5 Where personal information is shared with third parties, Qpay will exercise all reasonable endeavors to ensure that such third parties keep your personal information secure.

    6.6 We may transfer your personal information to countries other than the country in which the data was originally collected. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and comply with applicable legal requirements providing adequate safeguards for the transfer of your personal information to other countries.

    6.7 After your account becomes inactive (that is, if you request to be removed from our database), Qpay will keep your personal information in its archives for a duration as may be required under any applicable laws or regulations. Your information will be used only as necessary for tax purposes or to prove our compliance with any applicable law.

    6.8 The Client is responsible for maintaining the secrecy of the unique password and account information at all times.

    7 ACCESS AND UPDATES TO PERSONAL INFORMATION

    7.1 Client has the right to access and review any personal information Qpay has collected and retained from him/her.

    7.2 Client is responsible for informing Qpay about changes to his/her personal information from time to time and has the right to request for the amendment of inaccurate or incomplete personal information by submitting a request via email and requests in Personal Cabinet. Qpay will screen and verify all requests before effecting the corrections. Once verified, Qpay will affect the corrections or updates as soon as commercially feasible.

    7.3 In order to verify Client's personal information, Qpay may request Client to provide supporting documentation to corroborate the personal information provided.

    7.4 The Client may update or correct his/her personal information and email preferences at any time in Personal Cabinet ("Customer details").

    8 SECURITY SAFEGUARDS

    8.1 Qpay protects your personal information by:

    • restricting third party access to any personal information;
    • maintaining relevant software and technology within the Website and Qpay platform to prevent unauthorized computer access;
    • securely destroying your personal information when it is no longer needed for any legal or business purpose.

    8.2 Qpay uses SSL (secure socket layer) encryption technology when processing your financial details to keep your personal information safe and secure.

    8.3 If Client believes that his/her personal information on the Website has been breached or compromised, please contact Qpay immediately.

    8.4 Client's password is the key to the account. Qpay encourages using unique numbers, letters and special characters. Do not share Qpay password to anyone. If you share your password with others, you will be responsible for all actions taken in the name of your account and you could also be subject to legally binding actions taken on your behalf. If your password has been compromised, or you have grounds to believe it has been compromised, for any reason, you should immediately contact Qpay and change your password.

    8.5 Clients are reminded to log off from their account and close the browser when finished using a shared computer.

    9 EXTERNAL WEBSITE LINKS

    Certain pages of the Website may feature links to external websites owned or operated by third parties. Qpay will not be responsible for the content, information, operation or activities of those websites. Qpay strongly recommends that you cautiously read and understand any third party websites’ privacy policy before you share your personal information with those websites.

    10 CONTACT US

    10.1 Visit the Website’s pages for any inquiries related to this Privacy Policy.

    10.2 All products and services provided by us are subject to the applicable Qpay General Terms and Conditions found on the Website and governed by the laws of the Czech Republic.

    10.3 Please contact Qpay with any questions or comments about this Privacy Policy, your personal information, your concern by email: info@q-pay.cz.

    This Privacy Policy may be revised periodically, and this will be reflected on the webpages of www.q-pay.cz.